Testimonials

Customer satisfaction is more important than sales targets and budgets and the customer viewpoint surveys confirm we are on track.
Read what they have to say.

SALES


“Phil was amazing. So helpful but not pushy. Extremely friendly and approachable. He is an asset to your team. ” – N Stokes, October 17
 
 “We were very impressed with the service Simon gave us. Being in the North Island we were a little worried purchasing a vehicle sight unseen but Simon assured my mechanic husband the vehicle was of a very high standard. He made the process of shipping it up to us very easy and kept us informed the whole way. We are thrilled with the vehicle and would happily purchase another this way from him. ” – Annette and Darrell, September 17

“This was my first dealings with Team Hutchinson; it was a pleasure to do business with the people i was involved with, I live in Gisborne, but this was not a issue, the sale and delivery of the ute was made to measure. ” – Mike, September 17

“I purchased this car sight unseen relied on a friend to test drive it, but did not see the person I was dealing with. Had vehicle sent by transporter to Dunedin. Have been happy with follow-up phone calls I have made to Chch. ” – Stephen, September 17

“Totally happy - No pressure. ” – Sharon, August 17

“Will definatley come back to Hutchinson Ford. Glenn Harrison is a fabulous salesperson. No pressure and very honest. The whole team are a fabulous team and extremely helpful. ” – Fiona and John, August 17

“Great all round experience! Well done. ” – David, August 17

“Very pleased, Hoping to have a partnership with Team Hutchinson Ford for years to come ” – Mark, August 17

“Team Hutchinson Ford run a very efficient service from time of assessment of current vehicle to be changed, through to final selection and delivery of the vehicle. People skills of all staff from the Principal down are superb. I have been a client for 28 years and always treated with courtesy and every assistance, the dealership is simply 'the best'! ” – Hilary, August 17


“Have had interaction with Phil for quite some time, so was pleased to get the deal across the line. Phil was able to secure a satisfactory package and price to match any competitor offers. Very good experience, will use Phil and THF in the future ” – Grant, July 17

“Thanks for the excellent service” – Marcus, July 17

“Fiona was amazing. Never set out to buy a Ford but undoubtedly because of her that is why I’ve got one and I love it” – Christine, July 17

“A professional service that dealt well with our changing requirements ” – Peter, May 17

“I just wanted to let you guys know how impressed my wife and I were today. We popped into your store and was served by Glenn Harrison. We asked him where the new Ford Fiesta were as we couldn't find them and he showed us one on the floor as we are thinking about upgrading in the future and he was so friendly and spoke to both of us wasn't pushy and very helpful very impressed with him" - Tony, May 17

“Excellent service all round. Thank you to Phil for all your help” – Kere, April 17

“Excellent service as always from Ben, a pleasure to deal with” – Colleen, March 17

“As this is the fourth vehicle we have purchased from you each time we have had a great experience and would like to thank Ben and Deb for making each purchase so easy” – Steven, March 17

“Jo was fantastic right from the day I decided to buy my Mustang. She always kept me informed with regular progress reports. Between Jo, John Hutchie and my husband Ho, they did an amazing job with the modifications to the car. I had no idea what the car would look like with the biggest surprise being the new exhaust system. Then to top it off, Deb organised the interior and exterior protection for the car. I can't express how stoked I am with my beautiful Mustang and the fantastic service I had from these guys was just amazing. I also thank anyone else who had a hand in making my car the most awesome machine out there. ” – Lynn, November 16

“They were fantastic. ” – Ian, November 16

“Generally just a great team of people ” – Ceridwen, November 16

“I found Simon my salesman to be very helpfully, there was never any pressure which I dislike in a salesperson. I wouldn't hesitate in dealing with Team Hutchinson Ford and Simon again. Job well done guys ” – Steve, November 16

“I was never pressured to purchase my new Mustang by Glenn Harrison, unlike other car brands I visited. He answered my numerous questions, was professional and nothing was a problem to him. I would use him again.” – Antoinette, October 16

“All of the staff at Team Hutchinson I found very helpful in every way. I found the whole experience was fantastic, with a special thanks to the Sales department, Glenn Harrison, and to the Finance department, Deb Macdonald, which I found outstanding to deal with. As a company we look forward to working with these guys in the years to come. ” – Richard, October 16

“Great all round service.” – Jason , October 16

“Great experience Glen was so helpful and went out of his way to ensure that buying the Everest was the right thing for my needs. Love this SUV goes like a dream and I can get in and out of the station without any worries haven’t even had to use 4x4 yet that’s how great it is, Thanks Glenn and the Team at Hutchinson Ford. ” – Jude, October 16

“The help the salesperson gave us when trying to choose a car was very helpful and we didn’t feel any pressure from the salesperson.” – Anne-Marie , October 16

“Glen was excellent, went out of his way to work with our requirements, didn't feel like he pressured us at all and was able to source the product we needed on a timely basis. Couldn’t ask more from him. ” – Michael, October 16

“Great service good information about the car given to me at time of buying. ” – Lynda , October 16

“We received very good "personal" service from our salesman and the dealer principal. ” – Alan , October 16

“Quite happy with the experience. ” – Bill, October 16

“Was easy and great experience, no mucking about back and forth - 'got to talk to the manager', no rubbish. ” – Simon , October 16

“The communication was excellent both in terms of the cars pending arrival and the process of getting it ready for collection. ” – Cymon , October 16

“Ben Graham was our salesperson and it was good to deal with everything over the phone and through emails,Thank you. ” – Andrew , October 16

“Though we weren't thinking a new vehicle, the deal was such a good one that we did. Fiona, our salesperson, was very helpful and knowledgeable regarding the vehicle and made our decision easy and unpressured. We would recommend our friends to consider Ford. We are thrilled with the Kuga.” – Lindsay & Vivienne, October 16

“Everything good with the car very good sales people.” – Maria, October 16

“Same service as we normally get from Ben very helpful, we were able to view the car before delivery was set. Always helpful.” – Pam & Bill, October 16

“Sales - No pressure, honest and relaxed.” – Kevan, October 16

“All good. Ben is efficient.” – Peter, October 16

“Dealing with Kevin was very easy. He is full of knowledge and very interested in the person in front of him. It just didn't feel like dealing with another car salesmen. He was great at listening and was not pushy at all. After placing my order I have been to the car yard many time and I didn't feel any difference in his service.” – Lakesh, October 16

“Our main reason for purchasing this vehicle was our experience with the others we have purchased. The Transit Custom is a great van that ticked all our boxes, spacious, fuel efficient, comfortable, safe, modern, great service intervals, towing capacity. THF offered a competitive price and previous good service history” – Marshall, October 16

“The purchase of the Ute was great, Deb arranging the finance was hassle free. Everyone was very helpful it was great.” – Geoffrey, October 16

“Good communication and kept to promised timings.” – Rob, October 16

“Your sales representative I dealt with went the extra mile to make the purchase come together. ” – John, October 16

“I had researched other vehicles in this category & decided upon a Kuga. The next day Ford offered the "Field Day Special' so I was on the phone to Simon ASAP & he had the colour of choice (Ruby Red") - what else! We signed up & later took delivery. I haven't stopped grinning since. Simon Langer is a very professional salesman & made the purchasing very easy. ” – Peter, October 16

“Simon the sales person was easy to talk with and he greeted me with a smile when I came in to the yard. I was "just looking" but had already read about the car I wanted .He took me for a test drive and was able to understand my car needs, nothing needed to improve. I think when you are treated with warmth and respect the rest of the experience is just a "flow on". ” – Kathryn, October 16

“Test drives were no problem. I had reservations about the dual clutch trans in the Fiesta which the salesman allayed by referring me to the service manager. Extras were fitted quickly for a prompt delivery. ” – Barry, October 16

“Courtesy of Phil his knowledge of car and helpful in every way loved how happy everyone was in sales team. ” – John, October 16

“The process was great. Phil is an asset to your team!. ” – Sarah, October 16

“Everything went very smoothly. ” – Jim, October 16

“Everything went extremely well, we had a very good salesman who listens.” – Lynda, October 16

“Glen the sales person and the other staff members kept us up to date at all times. ” – Steve, October 16

“Salesman Phil was interacting great with myself and brother, I can't think of anything that could have been improved.” – Janet, October 16

“Most everything other than the availability of a vehicle to trial. The Salesman made an excellent effort to obtain a customer’s car to trial drive.” – Dave, October 16

“More than happy with every part of the process.” – Nigel, October 16

“Thanks Ben, You are a rock star in the motor dealer industry.” – Colin, October 16

“A big thank you for the excellent service that you both gave me today. It was refreshing to see that superb customer service is alive and well at THF, I feel very confident that I could recommend you to any friends who might be in the market for a new car. I am very pleased with the end result, the car now looks and feels like I was hoping it would. (I hope that I can maintain that shine).” – Russ, October 16

“Never like parting with money but you people made it less painful. Well done. Very happy with our purchase.” – David, October 16

“Many thanks for your help and patience with my recent Ranger purchase. Your friendly and accommodating service definitely helped change my decision after 29 years of Hilux. I am rapt so far with my new ‘machine'.” – David, September 16

“I love my car and I like how Peter wasn’t pushy and answered all my questions even though they may have not been important” – Sarah, September 16

“This is a courtesy message on my experience with Team Hutchinson Ford. Absolutely brilliant. I only had the pleasure of dealing with Jo. I picked up my Ranger and right from first contact very polite and courteous. I’m sure the rest of your team is the same.” – Russell, September 16

“Nothing was a problem. Simon was simply great.” – Allister, September 16

“Nick was extremely helpful during the pre-purchase and delivery of the vehicle, even picking us up at the airport, he should have a great future.” – Warren, September 16

“Made the whole experience quick and painless.” – Tyrone, September 16

“Very satisfactory experience all round. Very good vehicle fit for purpose.” – Bill, September 16

“I am very happy with my car. It's exactly what I wanted. Thanks Peter.” – Joy, September 16

“Fiona is a fabulous friendly salesperson with a 'no pressure' attitude! The Wildtrak is a fantastic car! It covers all the basis of my family - from farm work to our time on the ski fields. It's also very comfortable on the inside. Big car capabilities with a luxurious inside!” – Sonia, September 16

“We have dealt with your dealership for a number of years now and purchasing many new and used cars. We find Ben very obliging and makes our purchases easy, including servicing of our vehicles.” – Bill and Pam, September 16

“Simon was amazing. I would recommend him to anyone who asked about a car. SUPERB knowledge, follow up and excellent assessment of our needs. I would seek him when we buy again as he was fantastic to deal with. Many thanks Simon!!” – Carla, September 16

“Phill Goddard has been very knowledgeable in every aspect as far as the cars were concerned. He has been helpful in answering all our questions and he makes a not so bad cup of coffee.” – Frances, September 16

“Glenn was great to deal with. I love the car and will be looking to purchase another one in the near future so will be back to Team Hutchinson Ford!! Please pass on my thanks to Glenn.” – Hamish, September 16

“Glenn was great to deal with, didn’t apply undue pressure and allowed us time and freedom to make decisions. Very happy with purchase.” – Jayden, September 16

“I have bought a few cars through Fiona. She is great to deal with and I will come back to her when looking to change my Mondeo.” – Richard, September 16

“Glenn and Team Hutchinson Ford have been superb in every way and have continued to be after my purchase. I have and will continue to recommend the team to anyone I meet who wants wonderful service.” – John, July 16

“Second Ranger purchased from Simon. He is an asset to your company. We use the vehicle to tow a 3,500kg catering trailer and it’s so good. This is the second one we have purchased from Hutchinson's!” – Steve, July 16 

“We found the whole process a very pleasant experience and we're loving our Wildtrak.” – Graham, June 16

“Simon was very professional, fun and helpful. I have and would recommend Simon and Team Hutchinson Ford.” – Nathan, June 16

“Love the truck, and good advice on the canopy option from Glenn.” – Glenn, May 16

“Glenn was very good at keeping us up to date, along with the rest of the team.” – Steve, May 16

“We knew what we wanted, however Glenn was the best car sales guy because there was no pressure and it was all about us. Top marks!” – Billy and Helen, April 16

“Ben is a very good Salesman. The cleanliness of the vehicle was very good. Would recommend to all.” – JD, April 16

“Both Glenn and Deb provided excellent service. Many thanks.” – Mark, April 16

“Phill Goddard was fantastic to work with. Very helpful, knowledgeable and pleasant. I recommend him to everyone!” – Moira, April 16

“One word ‘Fantastic’. Everything was great from the moment we set foot on the yard. Simon was incredibly patient with us, explained and answered our questions clearly. There was no pressure at any time. Sarah in the finance team also provided us with great advice and services. Hats off to such a great team. We will be back!” – Ryan, April 16

“Loving my new Territory, tows my float like a dream.” – Sherri-Anna, April 16

“Phill is genuine, helpful and friendly. Nothing is a problem to him.” – Alasdair, March 16

“I love my new car. It is perfect for me and my lifestyle!” – Emma, March 16

“Love my Everest. Finally have a vehicle to meet all my needs. Just great.” – Jude, March 16

“Very happy with the vehicle and Simon was great to deal with.” – Kate, February 16

“Have dealt with Fiona previously and find her an excellent sales person. Very happy with our purchase and will be servicing the car with your firm.” – George, February 16

SERVICE


"Great team of people caring about what they do. Well done. ” – John, October 17

"I love that everyone I dealt with were friendly and helpful. There was no hesitation when I needed a ride to work and the man who gave me a ride said I could get a ride back to the car if I needed one. The service to the car was very prompt. ” – Robin, September 17

"I really appreciate bring dropped at my workplace so willingly when the car was required for a day. I loved the way my car was groomed after repair. I loved the jetplanes! Great service ” – Lucille, September 17

"Great Ute, Good Company to deal with” – Glenn, August 17

“Everyone I have spoken to or dealt with has been Fantastic. You guys should be very proud of the whole team.” – Hamish, May 17

"All good, no issues, courteous staff” – Noel, April 17

“My car was very dirty when it came in and it was cleaned on return in excellent condition. Thanks THF” – Colin, April 17

“Great car and reasonably priced” – Peter, April 17
 
“The service team were excellent and went above and beyond what I expected. They noticed my car smoking after idling, diagnosed the problem and arranged the repair for me. I was very impressed as I had not even noticed the problem and it was all done under warranty” - John, April 17

“It is good that when collecting the vehicle the service reception people go over exactly what was done and made future recommendations” – Rex, April 17

“Excellent service, and very helpful and friendly staff” - Elaine, March 17

“Mustang was booked in very easy and peace of mind service carried out very quickly while I waited. ” – Steve. November 16

“No Hassles, easy and prompt ” – Calvin, November 16

“Everything went smoothly. ” – Allan, November 16

“The friendliness of staff is great. I like that I was told how much my bill would be when I dropped it off. ” – Vanessa, November 16

“No Issues service was fast and professional. ” – David, November 16

“Great service. ” – Grant, November 16

“Always a professional Company. ” – Judy, November 16

“Thank you Hutchies for making this an excellent experience. Just love the Fiesta.” – Nola, October 16

“I got a sat-nav upgrade put in the truck without having to ask for it which I am happy about as I live in a new subdivision and it now shows up as home.” – Glenn, October 16

“Very nice meet & greet; polite & helpful. The coffee was actually pretty good too! I had a good look at/play with the Mustang that just happened to be near the Service Area. Clever.” – Matt, October 16

“Rung in on a wet day (my work weather related) and was able to come straight in for a service.” – Brendon, September 16

“You are providing a very good service. Keep it up.” – Russell, September 16

“Everything was perfect and to have a loan car was amazing thank you.” – Christine, September 16
 
“Service was done well and on time. In addition some parts ordered arrived next day and were fitted while I waited.” – Michael, September 16

“Job was done quickly. Courtesy car made it very convenient.” – Tom, September 16

“Fantastic service provided and excellent courtesy car, service was done on time and very helpful with being able to drop my van in early so I can still get to work on time.” – Brad, August 16

“Never a problem with service requirements. Always on time and look after the extras as well.” – Chris, August 16

“Dealings with Team Hutchinson Ford have always been very good. Staff have always been helpful, polite and courteous. It does make a difference. This was especially so during a recent failure on my Focus. Vehicle recovery, repair and follow up was excellent.” – Rex, August 16

“A ‘no worry’ service.” – Tony, August 16

“The job was completed in well under the time quoted, and well under the cost quoted for the labour. The specialist 'Alan' who explained the job to me before it was undertaken did an excellent job of relating the details of what had gone wrong and what else it affected. It was fixed in very good time (about two and a half hours, when they thought it would take three and a half) and the vehicle is back to running exceptionally well. Well done to Hutchie's! And well done Ford, because the vehicle was only 3,000 km out of warranty.” – Allan, July 16

“The service of the vehicle was excellent when I picked up my Ute. It had been cleaned which I believe shows a company that looks after their customers.” – Carl, July 16

“Always a good experience at THF.” – Richard, July 16

“I found this experience very professional. Team Hutchinson made it easy to service my vehicle and also groomed it to a high standard which was nice to have a clean vehicle.” – Nick, May 16

“Excellent service, would definitely buy and get services from you again.” – Charmaine, March 16

“Very professional service.” – Rex, March 16

“Vehicle was ready before the time I specified which I didn't always find to be the case at a previous dealership. Nothing to improve on, was professional, efficient and hassle free.” – Ruth, March 16

“Was very grateful for the cleaning of my vehicle. When dropping off my vehicle I mentioned to the guy on the desk that there was a problem with a setting on my Bluetooth. He took the time to come out to my vehicle with me and adjust my phone settings to correct the problem. Service over and above what I expected. Thank you.” – Sheryl, March 16

“My car is always left immaculate (the seat has been moved back to my setting and the stereo isn't left blaring on some random station). The staff are friendly and the waiting area is convenient if you wish to do some work while you wait.” – Vanessa, March 16

“Bruce at Service Reception was exceptional, organised and professional. Car was valeted as well... a nice touch and I was very happy with the service provided.” – Steve, February 16

“As a business owner I appreciate the professionalism at Team Hutchinson Ford.” – Steve, February 16

“Had an overall good experience with Team Hutch as I usually do, they will phone if anything else needs to be done, which is great. Will definitely keep coming back to you. ”  Angela, January 16

“I’m still getting the same friendly and efficient service that my Mother had with her Ford Laser. I’m really pleased with my car and will always remember how you looked after her and her pride and joy.” – Doug, January 16

“Great staff, helpful, can do, polite and fun... Has been the same for the past 9 years I have been dealing with them.”  Tim, January 16 

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